Our ideal candidate will demonstrate executive level skills and experience in leading teams to deliver high quality outcomes. They will have a sound understanding of the parliamentary environment or the ability to quickly get across the legislative framework and then be able to apply and lead teams in that work.

The ideal candidate will have excellent communication skills, be a strong leader and have the abilities and attributes to work as part of the executive team within a small, independent integrity agency.

The key duties of the position include:
Duties and Responsibilities

The Director role within the Client Services branch leads and manages multiple teams and functions. The responsibilities of the Director include:

1. Oversight, administration and service delivery of travel claims for federal parliamentarians and their staff.
2. Leading the drafting and review of travel related advice based on the application of the Parliamentary Business Resources Act (PBR) and Members of Parliament (Staff) Act framework to parliamentarians and their staff.
3. Overseeing the team that administers and pays travel allowance claims for parliamentarians and their staff.
4. Development, maintenance and delivery of the IPEA education program, including travel throughout Australia as needed to deliver the education program.
5. Supporting business led implementation and enhancement of the Parliamentary Expenses Management System (PEMS), the current ICT system used by IPEA and Clients.
6. Applying legislative interpretation skills to inform the broader work of the section.
7. Leading short-term projects in support of Client Services Branch functions including reviewing proposed legislative changes in consultation with relevant stakeholders, meetings or forums with counterparts, ad-hoc presentations to clients, and work to strategically implement additional functions or projects relevant to the branch.
8. Gathering learnings from client advice, feedback and survey results to inform improvements to IPEA communications and services.

1. Demonstrated strong experience leading diverse teams to consistently deliver high quality services.
2. Demonstrated strong experience building and managing relationships with internal and external stakeholders.
3. Strong experience in leading service delivery functions for high-level/executive clients.
4. Demonstrated strong internal and external written and oral communication skills, including with high-level/executive clients and stakeholders.
5. Demonstrated experience in providing high quality education to clients in the context of a complex legislative framework.
6. Knowledge of, or the ability to quickly acquire knowledge of the PEMS ICT system (the current system used by IPEA and clients).
7. Demonstrated ability to contribute to and form part of an executive team within a small integrity focused independent agency.
8. Demonstrated experience in the provision of advice within complex legislative frameworks.
9. Qualifications in law, or a legal background is highly desirable.